Terms and Conditions

About these terms

These terms cover how you use Milky Wins Casino and set out the relationship between you and us. They apply to your account, checks, payments and promotions. By registering or playing, you agree to follow them, so please read them first.

Who we are

Fortune Master Limitada operates our casino under licence ALSI-202505022-FI1, issued by the Anjouan Offshore Financial Authority. We are not regulated by the UK Gambling Commission.

Who can play

You must be 18 or older and allowed to gamble in the place where you live. Accounts cannot be opened from regions where local law or our payment partners block access. If an account is opened from such a region, we may close it and return any qualifying balance once our checks are done.

Your account

Keep your account details correct and your login, password and codes private. Tell us straight away if you think someone else has accessed your account. At any point we may ask you to prove who you are, where you live or that a payment method is yours, for example before a withdrawal or during a security review. Fraud, chargebacks, bonus abuse or other breaches can lead to suspension or closure.

Fair use

Use our casino only for lawful play. Manipulating games, exploiting offers, running several accounts to get around limits or using bots is not allowed. Such conduct can lead to suspension, loss of winnings and closure of the account.

Bonuses and promotions

Every promotion has its own campaign terms on top of these rules. Each offer states its wagering requirement, maximum bet during bonus play, eligible games and expiry period. Where we see abuse, bonus hunting or irregular play, we can refuse, reclaim or cancel bonus credits.

Deposits and withdrawals

You can pay with the methods shown in the cashier. Deposits normally arrive at once, while withdrawals go through verification and processing first. Before releasing funds we may ask for identity, source-of-funds or other documents. Withdrawal limits and any provider processing fees still apply. We review every withdrawal request, contact you if we need more information, and may hold a payment for security checks or legal obligations.

Disputes

If something goes wrong, contact our support team and we will look into it quickly and fairly. If we cannot agree on an outcome, formal dispute processes available under applicable law remain open to both sides.

Changes to these terms

We may update these terms. Important changes are published on our site and, where appropriate, sent to registered customers. Using our services after a change means you accept the updated version.