Responsible Gambling

Playing in control

We want you to enjoy Milky Wins Casino while staying in charge of your play. Our aim is to prevent harm, encourage safe habits and step in quickly when we see a concern. Automated checks, account controls and our support team work together to catch risky patterns early.

Your safety tools

From the Account or Responsible Gambling area you can set deposit limits, session reminders, cooling-off periods and self-exclusion. The tools switch on quickly and work on both desktop and mobile.

Setting a limit

Open Account settings, then Responsible Gambling, pick a daily, weekly or monthly period and enter your amount. A new limit starts immediately or after a short processing time. Our live chat team can help if you get stuck.

Deposit and loss limits

Deposit limits can start from as little as £10, and you can lower them whenever you like. Loss limits cap how much you are ready to lose over a chosen period. Raising a limit may involve a short wait and extra verification for your protection.

Time-outs and breaks

For a short pause, pick a time-out lasting a day, a week or a longer period. Breaks of several months are available on request too. While a time-out runs, you cannot sign in or deposit.

Self-exclusion

To stop completely, request self-exclusion from your account or through support, for several months or permanently. We close your account for that period, and you may not open a new one while the exclusion is active.

Signs to watch for

Spending more than planned, borrowing money to play, hiding gambling from people close to you or feeling upset about losses are all reasons to act early and use the tools above.

Everyday habits

Set a weekly budget and keep to it, use limits and reminders, take regular breaks, never chase losses and treat gambling as entertainment only. Blocking software or limits set with your bank can add extra protection.

Help and support

GamCare, GambleAware and the national gambling helpline offer free, confidential advice, counselling and treatment information. Our support team can also switch on any safety tool for you, quickly and in confidence.