Privacy Policy

Our approach

Here we explain what Milky Wins Casino learns about you when you sign up and play, why we need it, how it is protected and what rights you hold as a UK player.

Personal data

Opening an account means giving us your name, birth date, home address, email and phone number. We also keep identity documents provided for verification, the payment details needed for deposits and withdrawals, and messages you send to our support team.

Technical and usage data

We note technical details about your connection and device, for example the IP address, device IDs, browser and system, chosen language and rough location. We also log your activity with us, such as the games you open, your bets, how long sessions last and any errors, so we can keep the service running well.

Transaction records

Your account history covers deposits, withdrawals, bets and bonuses. We also hold the records that money-laundering rules, fraud controls and other legal duties require.

How we use your data

With this data we run your account, handle payments, confirm your identity, stop fraud, settle disputes and meet the law. Aggregated or anonymised data helps us analyse and improve the service. Your personal details are never sold to other companies for their marketing.

Keeping data safe

Your data is encrypted while it travels, stored securely, guarded by access rules and covered by regular security tests. Only authorised staff and service providers who need your data for their work can reach it, and staff who handle it are trained in privacy and security.

Sharing with partners

We pass data only to partners who need it, such as payment companies, identity and anti-fraud services, game and software suppliers, analytics providers, and authorities or regulators where the law demands it. Contracts and safeguards protect your information with each of them.

Your rights

You may request a copy of the data we hold, fix mistakes in it, ask for deletion where the law allows, restrict how it is used or take it with you in a portable format. You can also stop direct marketing at any time. To make a request, email [email protected]. We answer in line with applicable law and may first confirm your identity to protect your account.

Updates

When this policy changes in an important way, we publish the new version on our site and let account holders know by message or email where appropriate.