Contact Us
Talk to our team
Our support team helps with account questions, deposits and withdrawals, game access, technical problems and general feedback. Reach us by live chat, email or phone, and keep your account details close by to speed up any checks.
Contact details
| Channel | Details |
|---|---|
| Live chat | 24/7, in English |
| [email protected] | |
| Phone | +44 20 7480 5913 |
| Office hours | Mon-Fri, 09:00-18:00 |
Writing to us
Email works best for detailed requests, account matters or anything that needs documents. Add a clear subject, your account ID and current contact details, and attach the relevant documents in your first message so we can help without delay. Billing, payment and privacy questions can also be raised as a ticket in live chat.
Response times
We answer most live chat and email messages within one business day. Withdrawal checks or identity reviews can take several days, and we keep you updated with an expected timeline.
Your feedback
Ideas about games, payments, promotions or how our site works are welcome. We read every message and use your suggestions to plan fixes and new features.